Privacy Policy

Last updated: October 2026

Kaizen Solutions UK Ltd ("Kaizen Solutions", "we", "us", or "our") is committed to protecting your personal data. This policy explains what we collect, why we collect it, and your rights under UK GDPR.

Who we are

Kaizen Solutions UK Ltd (registered in England and Wales, company number 15698217; registered office: Union Building, 51-59 Rose Lane, Norwich, Norfolk, NR1 1BY) is the data controller for personal information collected through this website and our enquiry form. If you have any questions about how we handle your data, contact us at billy@kaizensolutionsuk.com.

What data we collect

When you send an enquiry through our website, we collect:

• Your name, email address and phone number
• Your company name (if provided)
• What best describes your business (e.g. sole trader, limited company)
• The marketing or accountancy services you're interested in
• Anything else you choose to tell us in your message

If you book a call or contact us directly, we may also collect any information you share during that conversation.

Why we collect it

We use your data to:

• Reply to your enquiry and send you a confirmation that we've received it
• Arrange and hold a free consultation or discovery call
• Prepare a quote for the services you asked about

Our legal basis for processing is legitimate interest: you have asked us to get in touch, and it is reasonable for us to reply. We don't add you to a mailing list because you sent an enquiry.

Who we share your data with

We use the following third-party services to handle your data:

• Resend: delivers the emails our enquiry form sends, to our team and to you. It processes your enquiry only to send those emails.
• Hostinger: hosts this website, including the form that receives your enquiry.
• Google: for calendar and appointment scheduling if you book a call, and the map on our About page (only if you accept marketing cookies).
• Meta (Facebook / Instagram): to measure our adverts and build advertising audiences, using the Meta Pixel. This only runs if you accept marketing cookies.

We do not sell your data to any third parties.

How long we keep your data

If you become a client, we retain your data for as long as required to provide our services and meet our legal obligations (typically 6 years for financial records, in line with HMRC requirements).

If you send an enquiry but do not become a client, we keep your details for up to 24 months, after which they are deleted from our systems.

Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten")
• Restriction — ask us to limit how we process your data
• Portability — request your data in a portable format
• Objection — object to us processing your data for marketing purposes

To exercise any of these rights, email billy@kaizensolutionsuk.com. We will respond within 30 days.

Cookies

We use cookies that are needed for the website and our enquiry and booking forms to work. With your permission, we also use marketing cookies (the Meta Pixel and Google Maps). Nothing non-essential is set until you choose "Accept" in our cookie banner. You can change your choice at any time using the "Cookie settings" link at the bottom of every page. See our Cookie Policy for the full list.

Complaints

If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our services after any update constitutes acceptance of the revised policy.

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Kaizen Solutions UK Ltd  ·  billy@kaizensolutionsuk.com  ·  07717 748990